plus I have tried calling them on it more than 10 times on it and I have always received a ‘number is not valid message’…

And I never said they took my money…I am just saying I have still not gotten it back…

Looks like I will have to go back to their branch yet again…and waste another 3 hours trying to get my money back…its turned out to be a massive PITA for me…

It’s a Bank you know. They can’t take your 10K unless you never got any receipt from them…

Then I waited for an hour while they ’searched’ for that card…apparently the card they assigned to me, they did not have in their possession…

So they said come back in a couple of days…so I go back after 3 days, and still no card…two weeks pass and still no progress so I head over to their branch…spend around 3 hours getting the old card blocked, and getting a new card issued…they said they would transfer my 10K which is associated with the old card to the new one, but 2 days later, still my balance in the new card is 0.

So people, ensure you don’t deposit too large an amount when you first try to get this card issued, you never know they may have lost the card they assign you before hand :|

I also noticed that they are terribly understaffed…while I was at the branch there was just one guy dealing with the customers, and out of the 3 hours I spent there 2 hours were spent overhearing other peoples complaints :D

also their toll free number no longer exists…