How will you feel?
Well…When did I contact ASUS about my motherboard? I sent the support e-mail on 14th. It’s 17th today and will be 18th in around 30 mins but no answer from them. This is happening to ASUS VIP member, you become ASUS VIP when you buy ASUS and register that product online. It’s really a shame, it really is when such Companies can’t keep up with their “SUPPORT” factor. I’m sure it’s same for ASUS, Gigabyte, Thermaltake etc. etc. Contacted Gigabyte, asking where to get their products in Pakistan, I never got a reply, when I saw an ad of Gigabyte distributor in Pakistan. Called them up, the guy hanged up on me when I asked about a Mobo which was available in other countries, he hanged up by saying “It will come after a few weeks!”. Thermaltake, contacted them about where to get your things in Pakistan. Never got reply this time, last time I inquired it 2-3 years ago, for which I got reply after like 3 months. Oh & I contacted Thermaltake showing interest in selling their products over here in Pakistan. Guess what. They replied even to THAT after a full month. The hell with selling their products! I would like to praise one Company in Pakistan though, whom I have dealt with once before. Silicon Technologies who are based in Karachi as well. I ordered my laptop’s RAM from them. They deal in Kingston and other companies too. I get reply within a day from them always. That’s how everyone should run their so called MOnEY making businesses. The trend mostly here in Pakistan & appears to be the same with ASUS etc., SUCK the money out of your customers. Smile and hang around when they buy, as soon as they are out of your sight, forget about them.
It was a hard time on me to get even the order done trough Distributor directly (Because their STUPID IDIOT STUPID Reseller was not ordering it for me, further more they were giving me 9 months Warranty where as it’s 3 years!!!). I prefered contact by e-mail. The person at other end, in Karachi, called up and said he will e-mail me shortly and I never got a reply from him. After continously messaging him, I did get the prices and arrival time estimation (which was fetched more than a week by him later). Khair!!!
Oh & the funny thing here is. I had asked that Distributor to send me complete list of ASUS products they sell with their prices. Guess what did he send me. That dude sent me their “CONFIDENTIAL” information. That e-mail was sent as Carbon Copy to me and originally sent to some guy at Viewsonic headquarters. It contained list of the monitors they had ordered, which they received, the pending ones and how many were to be delivered to them in the coming months!!! That was very STOOPID of them to do.
Why is all this just messy over here? You are not allowed to return the things you buy. You lose lot of money if you do. In foreign countries, UK or USA, you don’t like something, return it. They cut only slightly, refund you, you can even go on and buy another thing from the same vendor or shop. They will never be like NO WE DON’T WANT TO SELL YOU ANY THING ANYMORE BECAUSE YOU JUST RETURED THAT THING TO US AND YOU ARE GOING TO BE A BOTHER. Well, come here, get a piece of something, then try to return it. G0OOd luck from me! It’s Ramadan, the shopkeepers, most of them have their FASTS running high up in their heads, so you are most probably going to hear a few curse words from him and him ordering GET THE HELL OUTTA HERE.
What will you feel when a school friend contacts you after 5 months. He asks how you are and everything. You are happy to get a call from him and he shoots, I need to work on a Project I have been assigned in University. It’s this this this, please collect it on Internet for me and e-mail it to this this this e-mail address within two days. Then after a few weeks, he does the same, this time for another project. Then you receive a call from your school teacher, who never bothered to call you, but the next thing he says after how are you is. Listen, I need to print something. The guys in Bazaar are asking for too much money. Could you do it for me? I wonder why even they ask me this “Could you do it for me?” question. WHy don’t they just say, dude do this for me. It’s never a bother for me to help people out with things that I have knowledge of, but I feel really very bad when I get the feeling of them being mean to me and just using me for their work & nothing else. Even the respect they give me is because “This guy owns a computer, can work fast in Word & Urdu compliation, owns a printer too” so let’s be NICE with him as will be really helpful for us in future. . .
Speaking of all this. I’ve fixed computers n stuff for my friends too. I only wonder sometimes, they are happy with me helping them as long as it’s free and as long as I fix their computers, what if someday, something happens, their computer burns or something while I’m doing a Windows refresh for them. Will they just come & take their system or get pissed off at me for BURNING it? This has happened once, a school friend had problem with his computer’s 3D card. Brought it to me, it was not attached properly or something & the PSU had some problem too. I reinserted the 3D card, when started the system, there was a circuit break in house, there was a burning smell coming out too (from the PSU), something went wrong with it’s cable. This friend, cursed me badly right away saying I burnt his computer now I’ll have to pay him in full…Was’nt any problem. Ran fine afterwards, but I could never forget what he said.
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